Stewart Title Services of Indiana, Inc.

Lender Satisfaction Survey

Customer Contact Information

Information will be kept confidential and will not be given or sold to a third party.
Privacy Policy

Name:
Address:
Phone Number:
E-Mail Address:
Select your role in this closing:

Closing Information

Please fill out the following information regarding your closing experiece at Stewart Title.

1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Fair, 4 = Satisfied, 5 = Very Satisfied

At which location did you conduct business?

Please select your transaction manager:

Please select your account manager:

Pre-Closing Services

Please select the answer that best describes your experience with Stewart Title.

1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Fair, 4 = Satisfied, 5 = Very Satisfied

Was your order placing process easy and convenient?
1 2 3 4 5
Was Stewart Title efficient in responding to questions and requests?
1 2 3 4 5
Did you receive your title commitment in a timely manner?
1 2 3 4 5
Do you feel that our employees were polite and courteous?
1 2 3 4 5
Did you receive your payoff in a timely manner (if applicable)?
1 2 3 4 5
Did you receive your HUD or Settlement Statement in a timely manner?
1 2 3 4 5
Did Stewart Title follow up with you on requests in a timely manner?
1 2 3 4 5
Were your phone calls answered in a prompt and efficient manner?
1 2 3 4 5
Please type any comments about your pre-closing experience:

Closing Services

Please select the answer that best describes your experience with Stewart Title.

1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Fair, 4 = Satisfied, 5 = Very Satisfied

Were your borrowers questions answered thoroughly?
1 2 3 4 5
Were you introduced to your Transaction manager in a timely manner?
1 2 3 4 5
Was your Transaction Manager prepared and organized?
1 2 3 4 5
Was your Transaction Manager knowledgeable on the subject?
1 2 3 4 5
Were all of your questions answered thoroughly?
1 2 3 4 5
Please type any comments about your closing experience.

Post-Closing Services

Please select the answer that best describes your experience with Stewart Title.

1 = Very Dissatisfied, 2 = Dissatisfied, 3 = Fair, 4 = Satisfied, 5 = Very Satisfied

Were all of your questions handled in a timely and professional manner?
1 2 3 4 5
Were your phone calls answered and/or returned in a timely manner?
1 2 3 4 5
Were the closing documents returned in a timely manner?
1 2 3 4 5
Was your final policy received correctly and in a timely manner?
1 2 3 4 5
Please type any comments about your post-closing experience.

Stewart Solutions

Please answer the following questions related to Stewart Title's Products and Services.

Did you take advantage of SureClose, Stewart's Online Transaction Management System? Yes No

Would you like to receive your closed loan packages in an electronic image format? Yes No

Would you like to learn more about the benefits of SureClose? Yes No

Are you aware of our Regional Order Center (ROC) and our StewartTrak web based ordering and tracking solution? Yes No

Would you like to be contacted regarding the benefits of working with a ROC and StewartTrak? Yes No

General Questions

Please answer the following general questions about Stewart Title.

Would you recommend Stewart Title to a friend or colleague? Yes No

Please type any general comments about your experiences with Stewart Title.

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